FREQUENTLY ASKED QIESTIONS

HOW DO PERIOD UNDIES WORK?

Period undies, like Ecoflo, have multiple layers, including an absorbent layer that is designed to quickly and effectively absorb menstrual and incontinent flow. These layers are usually made from a special blend of materials like bamboo and elastane that can absorb and hold liquid, keeping you dry and preventing leaks. It also uses cotton in the inner layers, which has incredible moisture-wicking properties that pull moisture away from your body and, at the same time, allow enough air circulation to keep you dry and prevent odors.

To ensure maximum protection against leaks, Ecoflo period undies incorporate a leak-proof barrier, often made from a waterproof and breathable material. This barrier prevents any absorbed liquid from leaking through the fabric, providing you with peace of mind and confidence throughout the day.

WHAT IS THE BENEFIT OF CHOOSING REUSABLE UNDERWEAR OVER REGULAR UNDERWEAR?

On average, a woman uses 15,000 disposable menstrual products in her lifetime, and those with incontinence may require an additional 1,000 liners or pads annually. Ecoflo’s reusable underwear offers a sustainable and reusable option for menstrual and incontinence needs. By ditching your regular pads and tampons, you contribute to reducing the thousands of disposable pantyliners, pads, and tampons that end up in landfills or pollute our waterways.

Are reusable undies comfortable?

Will I feel wet while wearing my Ecoflo underwear?

How do I take care of my reusable underwear?

Which absorbency level should I choose?

Can Ecoflo underwear absorb pee?

Can I wear Ecoflo underwear if I have incontinence?

Absolutely! You can wear our reusable underwear if you have incontinence. However, you should be aware that our underwear is not designed to absorb large amounts of urine, especially volumes equivalent to a full bladder release. If you have heavy incontinence, you may need to use a combination of period underwear and other incontinence products, such as pads or diapers.

How do I measure my underwear size?

To find the right fit, you’ll need to measure your waist and hips. Stand tall with your feet together and ensure the measuring tape is level horizontally. If you happen to fall between two measurements, it is recommended to opt for the smaller size for a more precise fit since our underwear is stretchable.

How to measure your waist:

Position the tape measure slightly below your natural waist, where you typically wear your pants. To ensure a comfortable fit, insert your forefinger between the tape measure and your body. Pro tip: For the most precise measurements, it's recommended to measure yourself while wearing your undergarments.

How to measure your hips:

Locate the fullest part of your hips and booty. Begin the measurement from your left hip and wrap the tape around your rear, extending it to your right hip. Continue bringing it around to your left hip, forming a complete circle with the tape.

We’ve provided a size guide for your benefit, but please note that the measurements below are specifically tailored to Filipinos.

If you are an EU/US/AU customer, we encourage you to measure your body to find the closest equivalent or choose a size larger than your usual.

Do I still need to wear tampons or pads while wearing Ecoflo underwear?

Ecoflo underwear is designed to be a reliable alternative to disposable feminine hygiene products like pantyliners, pads, and tampons. It offers leak-proof protection on its own.

However, it's important to understand your flow and select the appropriate absorbency level that suits your needs. To determine the right absorbency level for you, refer to our detailed information on the different absorbency levels available. This will help you choose the most suitable option for your comfort and protection.

I’ve placed my order, what’s next?

How many days will I wait before I receive my order?

Shipping times will depend on your location. If you are within the Philippines, you can typically expect delivery within 3-5 business days for domestic orders. For international orders, the estimated delivery time is around 7-14 business days.

Please be aware that unexpected situations may occasionally cause minor delays. Rest assured, we are committed to delivering your order to you as promptly as possible. For complete information on shipping, you can refer to our Shipping Guide.

Will I be able to track my package?

What should I do when I receive my Ecoflo underwear?

I ordered the wrong size and need to return my Ecoflo underwear. Do you accept returns?

Our team prioritizes your safety and hygiene above anything else, which is why we require all sales to be final. But don’t worry, we’re here to make sure you have everything you need to make the right purchase! All our products have complete details on absorbency, sizing, and shipping. Plus, you can also send us a message with any questions you may have. We’re happy to help!

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Tell us about it and someone from our team will reach yo you!

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ARE REUSABLE UNDIES COMFORTABLE?

Period undies are designed to be comfortable and convenient. They typically have a soft, stretchy, and seamless construction that fits snugly against your body, offering a comfortable and secure fit. Depending on your flow and preferences, they can be worn alone or as backup protection with other menstrual products.

In fact, some women report better experiences with reusable undies because they don’t cause rashes, unlike regular pads!

WILL I FEEL WET WHILE WEARING MY ECOFLO UNDERWEAR?

As long as you choose the right absorbency level, you will feel dry and fresh! The innovative design of our period undies incorporates unique layers crafted from a specialized blend of materials such as bamboo and elastane. These layers are specifically engineered to absorb and retain liquid, ensuring you stay dry and leak-free. Additionally, the inner layers feature cotton, known for its exceptional moisture-wicking abilities. This means that moisture is drawn away from your body while allowing sufficient airflow to keep you dry and prevent any unwanted odors.

With Ecoflo, all you need to do is choose the absorbency level that suits your flow, and you can have complete confidence in staying dry and protected.

HOW DO I TAKE CARE OF MY REUSABLE UNDERWEAR?

After use, you simply rinse them, either by hand or in the washing machine, and then wash them with your regular laundry in a delicate setting using gentle laundry soap. This makes them an eco-friendly choice, reducing waste and contributing to a more sustainable leak care routine.

Period undies are designed to be comfortable and convenient. They typically have a soft, stretchy, and seamless construction that fits snugly against your body, offering a comfortable and secure fit. Depending on your flow and preferences, they can be worn alone or as backup protection with other menstrual products

WHICH ABSORBENCY LEVEL SHOULD I CHOOSE?

The absorbency of Ecoflo undies varies to accommodate different flow types!

● Ecoflo Light: Do you use around one to two tampons a day? This is the perfect choice for you! Designed for light to moderate flow, occasional discharge, or light bladder leaks, Ecoflo Slim can hold 5-15ml of liquid, which is equivalent to 1-2 regular tampons or pads.

● Ecoflo Moderate: If you’re a little on the heavier side, our Ultra choices are perfect for your needs! Specifically designed for moderate to high flow, occasional incontinence, or postpartum recovery, Ecoflo Ultra provides a reliable absorption capacity of 15-25ml, equivalent to 2-3 regular tampons or pads.

● Ecoflo Heavy: Ideal for heavy flow days, overnight wear, or extra protection during the postnatal period. With an impressive absorbency capacity of up to 30ml, it can hold up to a whopping 3-4 regular tampons or pads worth of fluids.

Size Guide

CAN ECOFLO UNDERWEAR ABSORB PEE?

ur reusable underwear is designed to absorb mild leaks of menstrual blood and occasional incontinence. It has a capacity of 15-30ml, which is enough to absorb a small amount of urine or menstrual blood. However, it is not recommended for use during heavy incontinence, as a full bladder can hold up to 250ml of urine.

If you have heavy incontinence, we recommend using our Flow Heavy underwear alongside products specifically designed to absorb heavy urine flow. Flow Heavy is a reusable underwear with a capacity of 30ml, which can act as an additional layer of leak protection. It also has a high-waist snug bikini design that can help keep everything secure, so you can stay comfortable all day.

CAN I WEAR ECOFLO UNDERWEAR IF I HAVE INCONTINENCE?

Absolutely! You can wear our reusable underwear if you have incontinence. However, you should be aware that our underwear is not designed to absorb large amounts of urine, especially volumes equivalent to a full bladder release. If you have heavy incontinence, you may need to use a combination of period underwear and other incontinence products, such as pads or diapers.

HOW DO I MEASURE MY UNDERWEAR SIZE?

To find the right fit, you’ll need to measure your waist and hips. Stand tall with your feet together and ensure the measuring tape is level horizontally. If you happen to fall between two measurements, it is recommended to opt for the smaller size for a more precise fit since our underwear is stretchable.

How to measure your waist:

Position the tape measure slightly below your natural waist, where you typically wear your pants. To ensure a comfortable fit, insert your forefinger between the tape measure and your body. Pro tip: For the most precise measurements, it's recommended to measure yourself while wearing your undergarments.

How to measure your hips:

Locate the fullest part of your hips and booty. Begin the measurement from your left hip and wrap the tape around your rear, extending it to your right hip. Continue bringing it around to your left hip, forming a complete circle with the tape.

We’ve provided a size guide for your benefit, but please note that the measurements below are specifically tailored to Filipinos.

If you are an EU/US/AU customer, we encourage you to measure your body to find the closest equivalent or choose a size larger than your usual.

DO I STILL NEED TO WEAR TAMPONS OR PADS WHILE WEARING ECOFLO UNDERWEAR?

Ecoflo underwear is designed to be a reliable alternative to disposable feminine hygiene products like pantyliners, pads, and tampons. It offers leak-proof protection on its own.

However, it's important to understand your flow and select the appropriate absorbency level that suits your needs. To determine the right absorbency level for you, refer to our detailed information on the different absorbency levels available. This will help you choose the most suitable option for your comfort and protection.

I’ve placed my order, what’s next?

How many days will I wait before I receive my order?

Shipping times will depend on your location. If you are within the Philippines, you can typically expect delivery within 3-5 business days for domestic orders. For international orders, the estimated delivery time is around 7-14 business days.

Please be aware that unexpected situations may occasionally cause minor delays. Rest assured, we are committed to delivering your order to you as promptly as possible. For complete information on shipping, you can refer to our Shipping Guide.

Will I be able to track my package?

What should I do when I receive my Ecoflo underwear?

I ordered the wrong size and need to return my Ecoflo underwear. Do you accept returns?

Our team prioritizes your safety and hygiene above anything else, which is why we require all sales to be final. But don’t worry, we’re here to make sure you have everything you need to make the right purchase! All our products have complete details on absorbency, sizing, and shipping. Plus, you can also send us a message with any questions you may have. We’re happy to help!

Is Your Question Not On The List?

Tell us about it and someone from our team will reach yo you!

Your Name*Your Email*Write a Question*SUBMIT

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We are passionate about celebrating women, breaking social taboos, and being part of the solution to environmental issues.

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I’VE PLACED MY ORDER, WHAT’S NEXT?

You’re halfway through the shipping process! We know time is of the essence when it comes to leak protection, which is why our team processes orders as fast as one to two days after your payment.

For complete information on shipping, you can refer to our Shipping Guide.

HOW MANY DAYS WILL I WAIT BEFORE I RECEIVE MY ORDER?

hipping times will depend on your location. If you are within the Philippines, you can typically expect delivery within 3-5 business days for domestic orders. For international orders, the estimated delivery time is around 7-14 business days.

Please be aware that unexpected situations may occasionally cause minor delays. Rest assured, we are committed to delivering your order to you as promptly as possible. For complete information on shipping, you can refer to our Shipping Guide.

WILL I BE ABLE TO TRACK MY PACKAGE?

Yes! Upon shipment, our team will send you a tracking number so you can keep an eye on your package.

For complete information on shipping, you can refer to our Shipping Guide.

WHAT SHOULD I DO WHEN I RECEIVE MY ECOFLO UNDERWEAR?

All Ecoflo undies are shipped clean and ready to use, but for optimal hygiene protection, we encourage all customers to wash them prior to first use

I ordered the wrong size and need to return my Ecoflo underwear. Do you accept returns?

Our team prioritizes your safety and hygiene above anything else, which is why we require all sales to be final. But don’t worry, we’re here to make sure you have everything you need to make the right purchase! All our products have complete details on absorbency, sizing, and shipping. Plus, you can also send us a message with any questions you may have. We’re happy to help!

Is Your Question Not On The List?

Tell us about it and someone from our team will reach yo you!

Your Name*Your Email*Write a Question*SUBMIT

Choose Reusable And Save The Ocean

We are passionate about celebrating women, breaking social taboos, and being part of the solution to environmental issues.

Company

Help

Social

Payment methods

GET 10% OFF

I ORDERED THE WRONG SIZE AND NEED TO RETURN MY ECOFLO UNDERWEAR. DO YOU ACCEPT RETURNS?

Our team prioritizes your safety and hygiene above anything else, which is why we require all sales to be final. But don’t worry, we’re here to make sure you have everything you need to make the right purchase! All our products have complete details on absorbency, sizing, and shipping. Plus, you can also send us a message with any questions you may have. We’re happy to help!